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FAQ

  • Can I use My choice every day?
    Definitely. Use My choice as often as you like. Thanks to the spray attachment, you can give your hair a fresh boost at any time.
  • Where can I buy My choice?
    My choice is available in the Omni Salon and Lani Pur in Winterthur, as well as online.
  • My choice doesn't work for my hair!
    Are you sure you used My choice correctly? My choice should be used according to the instructions for best results. If you have any questions about the application, please watch the How to use" videos or contact us via email at: contact@its-mychoice.ch
  • I have very curly hair, can I still use My choice?"
    In any case, My choice can be used for all hair types, as it contains valuable vitamin E, which, as a natural antioxidant, protects the hair from harmful environmental influences such as solar radiation. It strengthens hair growth, treats brittle ends, gives a silky shine and moisturizes.
  • Can I also use My choice on greasy hair?
    Thanks to the rose water component of the hair oil, it naturally reduces the natural fat content of the hair and provides it with a natural shine.
  • Can I use My choice on dry or wet hair?
    My choice can be used on both dry and wet hair. See also the How to use videos.
  • Does My choice contain chemical additives?
    No, it was important to us to produce a purely vegetable and natural hair oil so that you know exactly what you are using in your hair.
  • To which countries is My choice shipped?
    My choice is currently only available in Switzerland.
  • How long does it take until I receive my package?
    There is the option of sending A Mail, which is usually delivered within one day, or the option of B Mail, which is delivered within two days. You can find more detailed information on the Swiss Post website.
  • Can I return my order?
    Yes, as long as the product is still packaged and unused, it can be returned within 2 weeks of receipt.
  • My package was lost, what can I do?"
    We try to offer the best possible service. If your package was lost or arrived damaged, please report this via email: contact@its-mychoice.ch
  • Why don't you ship worldwide?
    We are working on it and hope to expand our shipping in the near future.
  • What payment options are accepted?
    We accept the following payment methods: PayPal Credit card instant transfer
  • What can I do if my payment is not accepted?
    There are various reasons why payment for an order has failed. It could be due to a technical problem. Please contact Customer Support, contact@its-mychoice.ch, so we can fix the problem.
  • When will I get my refund?
    It all depends on the banks involved. Refunds can take up to 14 days to post.
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